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Introduction

The justification for processing personal data that Salesforce Mamba receives or gathers about you, whether you use our services and products or engage with Salesforce Mamba in any other way, is outlined in this privacy notice. “Personal data” is another term for this information.

We recognize that you value your privacy and are concerned about the use and sharing of your information online. Every visitor to our website has their privacy respected and valued, and we only gather and use information in ways that benefit you and are compliant with both your legal rights and our legal requirements.

This policy governs how we utilize the information that we get about your usage of our website. Please make sure you understand this privacy policy by carefully reading it. When you use our site for the first time, you are considered to have accepted our privacy policy. You will also be required to read and agree to our privacy policy when creating an account. You must quit using our site right away, including accessing or utilizing our services, as well as interacting with any other part of our business, if you do not accept and agree with this privacy statement.

In this policy, references to “Salesforce Mamba”, “we,” or “us” refer to Salesforce Mamba, which is in charge of the data gathered from you while using the services. Salesforce Mamba provides services and tools for preparing for certification studies, in addition to Salesforce training. In this policy, all of these items, along with our other services, are referred to as “services”.

Salesforce Mamba is in charge of gathering, utilizing, and maintaining some personal data about you. When we do so, we are subject to local laws and the General Data Protection Regulation (GDPR), which is applicable throughout the European Union, including the United Kingdom. For the purposes of these regulations, we are considered the “controller” of that personal information. You are interacting with, or have a contract with, the entity that is in charge of your personal data for the purposes of applicable data protection laws, such as the GDPR. Please do not provide us with personal information if you do not want it to be processed in accordance with this policy. For information about your rights with regard to data that we already have or get from third parties, see Section “Your Rights.”

What is covered by this policy?

This privacy statement only relates to how you use our website. It excludes any websites that are accessed through links from our site, regardless of whether those connections are shared by other users or provided by us. We urge you to review the privacy policies of any websites you visit before supplying any information to them, as we have no control over how such websites collect, store, or utilize the data they receive from you.

What personal data do we gather about you?

While certain information will be gathered by our website automatically, other information will only be gathered with your consent, such as when you create an account. As will be further explained below, we obtain information about you both when you use our services and when you give it to us.

We may request personal data from you when you visit or use specific areas of our websites and/or services. You are under no need to give us personal information, although doing so may prevent you from using some features of our websites or services.

When you use our services or browse our websites, we automatically gather certain information about you, such as your IP address and device type. Additionally, we gather data on your browsing activities on our websites and services, such as the pages you see and the links you click. We can continue to give you the greatest experience possible by utilizing this information to better understand how you use our websites and services (e.g., by personalizing the content you view).

Details that you give us

Information about Your Account and Profile: When you create or edit your profile, set preferences, sign up for or use the services to make purchases, we get information about you. For instance, when you register for the services, you give your contact details and, occasionally, your billing information. In order for your profile information to be shown in our services, you can also choose to add a profile photo and other details. The following account and profile data is gathered:
Name, Email Address
Profile picture (if uploaded by you)

Content you supply via our products: We gather and preserve content that you post, communicate, receive, and share through the Salesforce Mamba products that you use. Any personal information you choose to share about yourself is included on this site. Course progress and previous practice exam scores are a few of examples of the kind of content we gather and retain.

Content you give us through websites: You give us content when you comment on pages, submit questions or comments in forums, give us feedback on our products, or take part in any interactive features, surveys, competitions, promotions, activities, or events.

Data you submit via our help channels: One of the services is customer support/contact, where you may opt to send in details about an issue you’re having with a service. When you contact our support team, you will be asked for your contact details, a synopsis of the issue you are having, and any further files, screenshots, or information that could be useful in fixing the problem.

Payment Information: When you sign up for certain paid services, we gather certain payment and billing information from you. For example, we use secure payment processing firms to obtain your payment card information with the help of our merchant of records, Paddle (https://www.paddle.com/). 

When you use the services, we automatically acquire information about you.

When you use our services, such as by visiting our websites and completing specific tasks within the services, we gather information about you.

Your usage of the services: Whenever you visit and use any of our services, we collect certain information about you. This data consists of the practice tests you take and finish, the study guide sections you finish, and the outcomes of your practice tests.

Information on Your Device and Connection: We gather data about the computer, phone, tablet, and other devices you use to access the services. Your connection type and settings from when you access or use our services are included in this device information. Additionally, we get data from your device regarding its operating system, browser type, IP address, referring/exit pages’ URLs, and device identifiers. To give you a better service experience, we approximate your location using your IP address and/or preferred country. The kind and configuration of the device you use to access the services determines how much of this data we gather.

How we utilize the data we get

We use your information to administer our relationship with you and to supply you with any goods and services that you have requested. This comprises:

  • Customizing and modifying your online experience
  • Providing you with our goods and services Customizing and adjusting our goods and services to your needs;
  • Replying to your correspondence, Creating and managing your Account, Granting and overseeing your website access
  • Sending you emails that you have requested, such as notifications, newsletters, etc. You can opt out or unsubscribe from receiving these emails at any time by clicking the unsubscribe link in the message.
  • Examining how you use our website and getting feedback so that we can keep improving it and the experience you have when using it;
  • There are situations where data collection is mandated by law or contract, in which case we will be unable to offer you as many products and services unless you give us permission to use the data.
  • We may also use your information for marketing reasons, which may include sending you emails with news, offers, and information about our goods and services, if you give us permission to do so and/or as allowed by law. However, we promise not to send you any unsolicited commercial emails or spam. We will also do everything within our power to protect your rights and adhere to the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011, and 2015.

Additional details about how we use the data we gather:

This can entail offering assistance via email, in-app support, or other means in resolving technical support difficulties or other issues pertaining to the websites or services. We utilize the information you provide to us to fix technical problems, help you when you need it, and to maintain and enhance the services.

For instance, we may track and observe how you use our websites and services to ensure continuous improvement, or we may perform technical analysis on our websites and services to enhance user experience and offer more effective tools.

To ensure that everyone is using our websites and services fairly and in compliance with our conditions of use, as well as to identify and stop any fraudulent or malicious behavior.

We might use your personal information to show you tailored advertisements online, either via our own websites and services or those of third parties and their platforms. This is in addition to sending you marketing emails.

We may create aggregated, anonymized analytics and reports using the personal information we get about you and other users of our websites and services (whether directly from you or from third parties).

We utilize the data we collect about you to deliver the services to you, such as handling your transactions, verifying your identity when you log in, offering customer care, and running and maintaining the services.

For instance, we identify you to other service users using the name and photo you submit in your account.

We will use your contact information to send transactional emails and messages within the services to confirm purchases, answer queries, comments, and requests, offer customer support, and send you updates, security alerts, technical notices, and administrative messages.

We notify you by email when you or other users interact with the services, such as when someone replies to a post on a forum, based on your settings. As you onboard to a specific service, we also send you communications to assist you become more proficient or to provide you more details about that service.

We may send you promotional materials via email that may be especially interesting to you based on your contact information and usage patterns of the services. These communications—which include information about new features, survey requests, newsletters, and events we think you might find interesting—are meant to increase user engagement and maximize the benefits of the services. We also keep you informed about contests, promotions, and new product offers. 

We use information about you and how you use our services to validate accounts and activity, keep an eye out for any suspicious or fraudulent behavior, and spot service policy infractions.

We use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the purchase, merger, or sale of a business, where required by law or where we feel it is necessary to protect our legal rights, interests, and the interests of others.

When you provide us permission to do so, we utilize the information about you for a specific reason not mentioned above. For instance, we might share endorsements or highlight client success stories to promote the services, with your permission.

If you are an individual living in the European Economic Area (EEA), we will only gather and use your personal data in accordance with applicable EU legal justifications. The services you use and how you use them determine the legal bases. This indicates that your information is only gathered and utilized in the following situations:

  • We require it in order to deliver the services to you, including running the operations, offering customer care and customized features, and safeguarding the security and safety of the services;
  • It fulfills a legitimate purpose (that isn’t conflicted with your data protection interests), for research and development, service marketing and promotion, and legal rights and interests protection;
  • You authorize us to handle your data for a specific reason;
  •  We must process your data in order to abide by a legal requirement.

You have the right to withdraw your consent at any time if you have given us permission to use information about you for a specific purpose, but doing so will not reverse any processing that has already occurred.

We will make sure that your personal data is treated in accordance with GDPR in a way that is fair, transparent, and lawful, without impairing your rights. Your personal data will only be processed by us if at least one of the following conditions is met:

  • You have authorized the use of your personal information for one or more designated purposes;
  • processing is required to carry out a contract to which you are a party or to fulfill actions at your request before a contract is signed;
  • processing is required in order for us to comply with a legal requirement;
  • processing is required to safeguard your or another natural person’s vital interests;
  • processing is required in order to carry out an activity in the public interest or to exercise the controller’s official authority; and/or
  • Processing is required to further our or a third party’s legitimate interests, unless those interests are superseded by the data subject’s fundamental freedoms and rights, which demand the protection of personal data, especially where the data subject is a minor.

How long is your data retained by us?

Account details: Until you deactivate your account, we will keep your account information on file. We also keep some of your information on file in order to fulfill our legal requirements and settle legal disputes.

Information you share on the services: Some of your information and the material you have submitted will still be available if your account is disabled or terminated. For instance, we still show the information and comments you submitted to the forums.

Marketing data: Unless you specifically request that we remove it, we keep your marketing preferences information on file if you have chosen to receive marketing emails from us. We keep track of data obtained from cookies and other tracking technologies for a fair amount of time after it is created.

How we disseminate the data we gather?

We use the methods listed below to distribute the information we gather about you.

Site Pages, Blog Posts, and Community Forums: The pages, blog posts, and member forums on our website are available to the public. You should be informed that any information you provide on these websites, including profile data linked to the account you use to publish the content, could be viewed, gathered, and utilized by anybody with internet access. Even after you delete your account, some of your posts and profile data can still be there. We strongly advise you to take into account the sensitivity of any data you provide into these services. Please use the contact information below to get in touch with us if you would like your information removed from any of our publicly available websites. We may occasionally be unable to delete your information, in which case we will allow you to know if we are unable to and why.

How to get in touch with and manage your data

Regarding your information, you have some options at your disposal. A list of such options, how to use them, and any restrictions are provided below. Requests regarding this will be answered in a timely manner.

Your Options: 

  • You can ask for a copy of the information we hold about you, object to its use (including for marketing purposes), ask for the information to be deleted or restricted, or ask for an electronic copy of the information in a structured format. To ask for help, please use the contact information on the Contact Us page.
  • Access and update your information: From within the service, you can use our services to access and update some information about you. For instance, your account allows you to view the details of your profile. Your profile options allow you to make updates to the information on your profile.
  • Request that we no longer use your information: If you feel that we do not have the right to access, store, use, or process your information in any way, you may ask us to cease. You can ask us to delete your account as specified in this policy, for instance, if you think a services account was made for you without your consent or if you are no longer an active user.
  • Choose not to receive communications: By clicking the unsubscribe link in every email or contacting us to have your contact information deleted from our registration database or promotional email list, you can choose not to receive any more emails from us that contain promotional content.

Modifications to our Privacy Policy

We reserve the right to modify this privacy statement whenever we see fit or as mandated by law. Any modifications will be promptly announced on our website, and when you visit our site for the first time after they have been made, you will be considered to have accepted the terms of the privacy statement. To stay current, we advise you to check this page frequently.